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Library FAQs

A list of frequently asked questions about the Cleveland State CC Library.

COVID-19 Library Specific FAQ

  • What can I expect when I come into the library during this time?
    • We are following campus wide protocols for the safety of the entire CSCC Community. We are a COVID checkpoint to receive your wristband for the day. Be sure to fill out the COVID questionnaire and wear a mask. We will take your temperature and distribute a wristband if you are within the acceptable temperature range.
  • Do I have to wear my mask the entire time I am in the library?
    • It is our expectation that all patrons will wear their masks appropriately (covering both the mouth and nose) while inside the library building.
  • How is the library handling the quarantine of returned items?
    • ​​​​​​​Every item that is presently returned to the library is being held in quarantine for one week before being returned to the stacks. This is in keeping with research that has indicated that the virus can live on common book surfaces for up to 3 days. By waiting one week we are insuring any possible contaminated item will no longer pass the virus along.
  • Why can't we go into the stacks and get our own books?
    • ​​​​​​​Limiting the number of individuals who touch the books help us to limit the potential exposure of others to the virus. Following this practice allows us to minimize contamination. This allows us to focus cleaning efforts on greater high traffic areas that we know have been used by students, faculty and staff.
  • What else is the library doing to keep us safe?
    • ​​​​​​​We are routinely wiping down computer stations and tables, spacing out the seats to encourage social distancing, and not permitting meetings within our usual meeting spaces without prior authorization. We appreciate everyone's help in keeping the library as safe as possible.

General Library FAQ

  • Where is the library located on campus?
    • The Library is indicated by the #9 and circled with red on the map below:
  • What are the library hours?
    • ​​​​​​​The library is open 7:30AM-7PM Monday-Thursday. The library chat feature is staffed 10AM-4PM Monday-Friday, as well as 10AM-2PM on Saturday.
  • How do I checkout an item from the library?
    • ​​​​​​​A library staff member will locate the item for you and ask you to present your CSCC ID. Community members that are unaffiliated with the college will have to use a community library card, which can be obtained at the circulation desk.
  • How do I return an item to the library?
    • ​​​​​​​There are 3 drop boxes on campus where library materials may be returned. There is also a return bin in the library foyer.
  • How can I renew the items I have loaned from the library?
    • ​​​​​​​You can renew your library items by asking at the circulation desk, calling us by phone, sending us an email, or by selecting the renew options on your library account. To renew yourself using your library account go to the library Catalog (Primo), log in using your CSCC credentials, click on "My Account", click the boxes next to the loans you would like to renew and then select "Renew". Please remember that there are some items than are non-renewable.
  • How long can various items be checked out?
    • ​​​​​​​The lending period for the item depends on where the item is located and the type of item you have checked out. The details for each item type can be found here.
  • Where can textbooks be purchased?
    • ​​​​​​​Textbooks can be purchased at the Campus Bookstore. Their website and contact information can be found here.
  • My instructor has maintained a list of relevant works for my course, where can I find these?
    • These relevant works are Course Reserves. They are kept behind the desk and are loaned for a limited amount of time. They may even be "library use only" which means they cannot leave the library. Simply ask the library staff to retrieve the item you need and check it out using your CSCC ID card. 

Online/Remote Access FAQ

  • How do I access library databases/articles from home?
    • ​​​​​​​Once you are logged into CougarNet go to the "Library" tab. Select either of the database options or A-Z Guides. Once you click on a database you should be prompted to give your CougarNet credentials. This will grant you access to the server. This should redirect you to the database and allow you to use the sources freely. PLease note that if you switch to another database or exit the tab you may need to enter your credentials again.
  • What if I am unable to login?
    • ​​​​​​​If you are unable to login to the library databases remotely, please contact the library immediately. We will try to resolve the issue as soon as possible. If the issue cannot be resolved quickly we recommend utilizing Tennessee Electronic Library.
  • How do I receive library assistance off-campus?
    • You can always email the library staff at library@clevelandstatecc.edu with any questions or concerns. We also have a library chat feature which is staffed Monday-Friday 10am-4pm and Saturday 10am to 2pm.
  • Off-campus access is not working, what now?
    • ​​​​​​​Gale databases and a selection of other databases are still available for your use by using the Tennessee Electronic Library.

Print Periodical FAQ

  • How many periodicals are in the collection?
    • We currently subscribe to 68 periodicals. You can find a listing here.   

  • Where are the periodicals located?
    • They are placed alphabetically on shelving to the left as you enter the library. Popular titles are located on shelves against the wall outside the Library Café.

  • Do you carry newspapers in your collection?
    • Yes, click here to see see the papers available.

  • If I wanted to see if your library subscribed to a specific periodical, how would I locate this information if I’m not on campus?
  • If I need vital information from a periodical you no longer subscribe to, where could I locate this information?
    • It is possible we may have this on microfilm or microfiche. We may also be able to request the information via interlibrary loan.

  • What are the criteria for keeping prior issues?
    • Data is collected from the amount of usage, class assignments, and historical data. 

  • How long do you keep prior issues?
    • We keep several titles for one year, and many from five to ten years. Newspapers are kept for six weeks. 

  • What do you do with a periodical when it no longer contains essential information?
    • Each title goes through a standard withdrawal process designed through TBR. 

  • Can periodicals be checked out?
    • Yes, there is a one week check out period.  There is no limit as to how many you may check out.

Additional Assistance

  • For issues regarding Cleveland State computer accounts or student issues, please enter a Help Desk ticket or email HelpDesk@ClevelandStateCC.edu
  • For help with Banner or related software and processes, please enter a Banner Help ticket or email BannerHelp@ClevelandStateCC.edu
  • For help with Phone numbers, forwarding numbers, voicemail, or related issues, please enter a Phone Help ticket or email PhoneHelp@ClevelandStateCC.edu
  • For help with D2L, Online Instruction, or other Dynamic Instruction technical issues, please enter a Media Help ticket or email MediaHelp@ClevelandStateCC.edu